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Shipping & Returns

 

Shipping

We ship to virtually any address in the world. Note that there are restrictions on some products and certain items cannot be shipped to international destinations (including rosewood & bubinga parts due to new CITES regulations). Additional charges may apply on some items shipping to AK, HI, PR & Guam.

When you place an order, we will provide actual freight and estimated delivery dates for you. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. To view shipping amounts for any product before buying simply add an item to your cart, enter location and click "Estimate Shipping".

Please also note that the shipping rates for all items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Returns Policy

You may return any item (no questions asked) within
45 days of delivery for a refund of the purchase price. You should expect to receive your refund within 3 business days of the item being received back at The STRATosphere.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Our return address is:

The STRATosphere
Returns Dept.
112 Crawley Falls Rd.
Brentwood, NH 03833

 

*IMPORTANT: Please include a note with your returned package referencing your name, order # and reason for return. Thank you.